VERIFY & ROUTE The shortest path to Hello
Identify the customer & understand their intent.
Route them to the best resource with
context.
IVR? It might as well be a VCR.
Skip the button mashing and wrong transfers, and automate identification to free up agent time.
THEY DON’T ALWAYS COME IN PEACE
Optimize first contact.
Customers can speak naturally. No more “Press 1 for support...” We use Natural Language Processing (NLP) to understand the customer’s spoken request.
Automate identification. AI authenticates customers so that your human agents can focus their valuable time on helping the customer.
Context-aware routing. Based on the customer’s request and ID, AI can route the customer to the best resource and provide them with context.